Standard bank VAF still going in circles

forced to upgrade so I used new standard bank mobile app in jan 26 2015, I Searched for SB VAF <br> found a result and added that as a beneficiary,made the payment using acc details<br> as it turns out its the wrong account details,in SB Fon app, go figure?<br> After receiving calls about missing payment i went in to branch 5/03, <br> spoke to Marcell, nice n friendly,she checkd and found the payment in my account,<br> opened service case regarding missing funds ***,I asked for the funds once returned to be payed into the correct account but funds can only be returned to sending account , then it turns out Marcel went on holiday, and the case number was closed because No proof of payment?? ***??<br> does no one work in her absence?<br> was then getting 6 mms and 12 mahine calls a day from their server,Then a call from VAF from a very rude Natasha who says someone must contact Mary at head office?<br> all emails to Catherine.Knibbs at VAF have been ignored, she on holiday too? Now my account is handed over to external agency? What are their charges to be?, must i pay exata for that for a payment made on 26 jan using SB fon app? have been trying to sort this out since 5/03? Anyone think this right?