EM
Elsa M

1 reviews | Active since Nov 2018

25 Nov 2025, 19:26

Standard Bank VAF random installment increase

Standard bank just increased my VAF installments by over R400, I just got a mandate on my banking App to accept their Debi heck which I REJECTED with the hope that someone from Standard Bank will call to explain what this increase is about especially because the rates have been going down so an increase is a shock. I have never missed any payment so I do not understand what this is about. To make matters worse they have attempted to debit my account for the unauthorized amount so what is the use of sending a request to get authorisation yet you still debit. I need an explanation and a clause in my contract that states that you can increase whenever you feel like it with no communication.

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Replies (1)
Standard Bank
Standard Bank's reply26 Nov 2025, 07:08
Official
Good day Elsa, 

We are saddened to hear that this has been your experience. 

We take these matters very seriously and can assure you that we will be attending to your query with urgency. 

We will be taking a closer a look and will get back to you shortly. 

Kindest regards, 
Standard Bank Hello Peter Team 
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