XM
Xolile M

1 reviews | Active since Aug 2020

30 Oct 2020, 11:23

Standard bank Vaf poor service and ******

Guys please when you buy the car with finance dont opt for Standard bank you will regret, they are quick to reject the application without any reason and they did it to me and I consulted them and they did not have any reason why they rejected my application, secondly they brought the contract late and the interest rate changed compared to pre approval and that is their tactics. The time I bought the vehicle they brought the contract late when they were about to close and they themselves made the date of the 28 of everything to debit and I told them and they saw on the statement I got paid every last day of the month but they continued with that date. Now I understand it was their tricks and they did it intentional. now they harass me every month end why I am late and since the debit order was on the last day and almost 6 months before they never asked me about the dates why now? I feel harassed by Standard bank Vaf and I did not skip even one installment. They force me to change the date so that they can add their interest and in the contract it is very clear if there is no money on that date they will trace the account until there is a money in the account without any charge. I am sick and tired with Standard bank. I consider to refinance with other bank, I won't tolerate this treatment were they make me feel that they bought a car for me. I dont want to bank with standard bank anymore

Guys please dont opt for standard bank when you do car finance Please Guys dont go for standard bank

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Replies (2)
Standard Bank
Standard Bank's reply30 Oct 2020, 11:41
Official
Dear Xolile Moshounyane

Thank you for posting your comment. 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support  

Kind regards 

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply03 Nov 2020, 11:35
Official
Good day Xolile, 

Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.

Kindly note that an email requesting further details has been sent to you, we await your response.

Kind regards 
Complaint Resolution Centre