Standard Bank VAf issues

my account was handed over to a company called SMlaw ,they push to a stage of repossesing the car they **** and said i did not respond to them therefore they now sending me a summon i told them i did not stay at my previous location and now in pta and will confirm address because i was relocating due to rental contracts but they sent their summon to my old location when i asked they were rude. fine i went to court to open a case to defend myslef ,that is when i was asked to send motivation letter ,they kept asking for the same letter and my last letter had asked that i pay R1800 a week the called Jolene Ferreira called saying i need to just agree to R2000 as standard bank is only approving R2000 if i do not agree it will create a whole long process i asked if my letter said R2000 or R1800 she confirmed R1800 from that time i have been paying between R1800 and R2200 where i can I asked i think 4 times if not three for a confirmation from the bank that says i am forced to pay R2000 till today she send an edited email saying i should pay R2000 as this was what was approved how does standard bank approve R2000 if i asked to pay R1800 ,they also ignored when i asked how much is left on the arrears ,how much in total is the car owing how many years are left all that is not being answered i do not get documents, i am being told just know there are extra fees but are never disclosed, i cannot speak to standard bank because every time i call i am told to speak to SMLAW even when i explicitly explain what is happening , at this point i dont understand why can i not get transparency