Standard bank VAF is pathetic

Item: Standard Bank
Rating: 1
Author: Gert J

I requested a settlement letter on my vehicle on 19/11/2021 and then paid the settlement in full on 20/11/2021 - Today (24/11/2021) I receive an email from Standard bank VAF telling me that I am in arrears with my vehicle and need to make immediate payment. This bank is pathetic. I have banked with them for almost 20 years and simply have no joy. I expect a call from their management to rectify this. If this negatively affects my credit score there will be hell to play

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Replies (2)

Standard Bank's replyOfficial

24 Nov 2021, 13:04

Dear Gert J

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards,

Complaint Resolution Centre
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Standard Bank's reply24 Nov 2021, 13:04

Official