EM
Ernest M
1 reviews | Active since Jun 2019
22 Nov 2022, 15:11
Standard bank VAF is a ****ing useless institution
This bank is pathetic and useless to say the least,they financed my vehicle which was ****** last month and now my insurance asked for settlement and natis documets to be able to finalise my claim and now they're playing hide and seek,they did the same two years ago when i had to take them to banking ombuds to force them to update my payments on ITC,its a ****en useless bank and i think now they're trying to delaying the car being settled so they can continue deducting monthly instalment,typical mafia
Helpful (0)
Replies (9)0
Replies (9)
Standard Bank's replyOfficial
22 Nov 2022, 15:18Good day Ernest
We’re saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you.
Kindest regards
Standard Bank Hello Peter Team
***
We’re saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply22 Nov 2022, 15:18
Official
Good day Ernest
We’re saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you.
Kindest regards
Standard Bank Hello Peter Team
***
We’re saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you.
Kindest regards
Standard Bank Hello Peter Team
***
EM
Ernest M's updateReviewer Update
22 Nov 2022, 15:40Is this response an auto reply of you're just dorf or dumb,am not the one who needs the settlement and natis but my short terms insurance which needs to pay oit a ****ing claim,my insurance says the status on your stupid system ahows it hasnt been attended by your useless VAF useless people,stop giving me auto responses and do the ****ing actual job
EM
Ernest M's update22 Nov 2022, 15:40
Reviewer Update
Is this response an auto reply of you're just dorf or dumb,am not the one who needs the settlement and natis but my short terms insurance which needs to pay oit a ****ing claim,my insurance says the status on your stupid system ahows it hasnt been attended by your useless VAF useless people,stop giving me auto responses and do the ****ing actual job
Standard Bank's replyOfficial
22 Nov 2022, 16:13Good day Ernest
As per our telephonic conversation we will escalate this matter to our VAF team.
We will get back to you as soon as we receive feedback.
Our sincere apologies for the inconvenience experienced.
Kindest regards
Standard Bank Hello Peter Team
***
As per our telephonic conversation we will escalate this matter to our VAF team.
We will get back to you as soon as we receive feedback.
Our sincere apologies for the inconvenience experienced.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply22 Nov 2022, 16:13
Official
Good day Ernest
As per our telephonic conversation we will escalate this matter to our VAF team.
We will get back to you as soon as we receive feedback.
Our sincere apologies for the inconvenience experienced.
Kindest regards
Standard Bank Hello Peter Team
***
As per our telephonic conversation we will escalate this matter to our VAF team.
We will get back to you as soon as we receive feedback.
Our sincere apologies for the inconvenience experienced.
Kindest regards
Standard Bank Hello Peter Team
***
EM
Ernest M's updateReviewer Update
22 Nov 2022, 16:15Thanks
EM
Ernest M's update22 Nov 2022, 16:15
Reviewer Update
Thanks
Standard Bank's replyOfficial
22 Nov 2022, 17:29Good day Ernest
You're most welcome.
Have a great day further
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
You're most welcome.
Have a great day further
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply22 Nov 2022, 17:29
Official
Good day Ernest
You're most welcome.
Have a great day further
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
You're most welcome.
Have a great day further
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
23 Nov 2022, 14:13Good day Ernest
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply23 Nov 2022, 14:13
Official
Good day Ernest
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
EM
Ernest M's updateReviewer Update
23 Nov 2022, 14:17Thanks Nthabiseng
EM
Ernest M's update23 Nov 2022, 14:17
Reviewer Update
Thanks Nthabiseng
EM
Ernest M's updateReviewer Update
23 Nov 2022, 14:20Thanks to Nthabiseng from the Hello Peter team for assisting me with my complaint,she resolved the matter within the 24hours time frame and I really do appreciate her help after being ignored by the VAF team throughout my ordeal
EM
Ernest M's update23 Nov 2022, 14:20
Reviewer Update
Thanks to Nthabiseng from the Hello Peter team for assisting me with my complaint,she resolved the matter within the 24hours time frame and I really do appreciate her help after being ignored by the VAF team throughout my ordeal
Standard Bank's replyOfficial
23 Nov 2022, 15:00Good day Ernest
We appreciate your compliment and good rating!
We have sent this feedback to the relevant department and have no doubt that your kind words will make Thabisile's day.
Have an awesome day further.
Kindest regards
Standard Bank Social Media Team
***
We appreciate your compliment and good rating!
We have sent this feedback to the relevant department and have no doubt that your kind words will make Thabisile's day.
Have an awesome day further.
Kindest regards
Standard Bank Social Media Team
***
Standard Bank's reply23 Nov 2022, 15:00
Official
Good day Ernest
We appreciate your compliment and good rating!
We have sent this feedback to the relevant department and have no doubt that your kind words will make Thabisile's day.
Have an awesome day further.
Kindest regards
Standard Bank Social Media Team
***
We appreciate your compliment and good rating!
We have sent this feedback to the relevant department and have no doubt that your kind words will make Thabisile's day.
Have an awesome day further.
Kindest regards
Standard Bank Social Media Team
***