Standard bank VAF incompetency

My name is Jared Pillay and my vehicle was written off in an accident on the 06/02/2014, and my car is financed with standard bank vehicle and assets finance. my insurer is 1st for women insurance . my insurer paid out my claim in which a lump sum of the settlement amount was paid to standard bank VAF, all communication took place between standard Bank and the insurer in august of 2014 i find out that the finance is still open and standard bank deducts the monthly instalment for the car from that lump sum for a car i don't have anymore. they say they cant close the account as they don't have the relevant documentation from my insurer. They have asked me to contact the insurer do do their job, i put them into contact with my insurer twice and still they don't closes the account, i did my part i paid my car instalment and had the car insured, why must i be held liable for this. every time i call the standard bank VAF claims they never answer and when i did get hold of them i was holding for 40 MINUTES. <br> <br> VAF ***<br> My number is: ***<br> please can somebody with the tools to fix this call or email me.