1 reviews | Active since Jun 2018
Standard Bank VAF - hidden secret for customers of settlement amount when it gets to 4months outstanding
I have called SB VAF today to settle my outstanding amount, and asked for a settlement amount. Then I was told that SB VAF does not give a settlement amount. This was not communicated in the document i signed and it was not showed to me as a customer when purchasing the vehicle.
This is not communicated to any of the SB VAF customers, nor do any of their staff know about this "hidden" secret that is hidden in the T&C's.
I will be going to the Ombudsman to complain about this market conduct by SB VAF, which is unacceptable. Also looking to take this to social media to highlight this "hidden" secret.
Totally unacceptable! Unhappy customer, poor customer experience, poor service.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Hi Chad
Kindly refer to the email correspondence, and your response will be appreciated.
Hi Chad
Kindly refer to the email correspondence, and your response will be appreciated.
Hi Chad
Kindly refer to the email correspondence, and your response will be appreciated.
Hi Chad
Kindly refer to the email correspondence, and your response will be appreciated.
This is the email address we have - ***
This is the email address we have - ***