Standard Bank VAF has most pathetic service

Account settled on 25/1/2022. Received paid-up letter but are still awaiting Natis documents. Every time we phone them, they say we must send an email to request the documents. More than a month later and several emails later, we have not yet received the Natis Documents. Who will take responsibility if something happens to the vehicle? PATHETIC SERVICE! Will NEVER use Standard Bank again. Now going to lodge a claim with Ombudsman.