Standard Bank VAF - Extremely dissappointing

Item: Standard Bank
Rating: 1
Author: Kemsley S

So I get debited again, for an account that I had make an EFT into, due to your debit order sytem not working. Now I get penalised.

Please refund the debit order and resolve my debit order instruction.

Question: How can no one explaine why the debit did not go off as according to your consultants, "they system does not reflect anything"

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

15 Oct 2020, 16:26

Good day Kemsley,
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
We apologize for the inconvenience and undue frustration, this has caused.
Kind regards
Complaints Resolution Centre

Standard Bank's reply15 Oct 2020, 16:26

Official

Kemsley S's updateReviewer Update

19 Oct 2020, 12:20

Good day

Please advise when I will be contacted or more importantly when will my debit order be reversed.

Regards

Kemsley S's update19 Oct 2020, 12:20

Reviewer Update

Good day

Please advise when I will be contacted or more importantly when will my debit order be reversed.

Regards

Standard Bank's replyOfficial

19 Oct 2020, 15:26

Good day Kemsley,
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly be advised that an email response was sent to your email address on the 19/10/2020.
Kind regards
Complaint Resolution Centre

Standard Bank's reply19 Oct 2020, 15:26

Official