LN
Lorraine N
1 reviews | Active since Sept 2016
17 Nov 2020, 09:12
Standard Bank VAF - EXPLOITATION
This is again a complaint against Standard Bank VAF. My account has again been handed over to LGR attorneys within two months of being handed over to two other collectors. Even when i made a payment arrangement to pay R500 more, legal fees are piling up and this makes it hard for some of us to pay of our vehicles within the contractual time. The exploitation of handing over and legal fees is disheartening to say the least. I am being exploited through the ridiculous hand overs without first taking into account the history of payments.
Please sort this mess out
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
17 Nov 2020, 12:16Dear Lorraine
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply17 Nov 2020, 12:16
Official
Dear Lorraine
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's replyOfficial
18 Nov 2020, 08:17Dear Lorraine Ncube
Thank you once again for posting your comments.
We refer to your previous review you posted and can confirm that the matter is being attended to.
Kind regards
Complaint Resolution Centre
***
***
Thank you once again for posting your comments.
We refer to your previous review you posted and can confirm that the matter is being attended to.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply18 Nov 2020, 08:17
Official
Dear Lorraine Ncube
Thank you once again for posting your comments.
We refer to your previous review you posted and can confirm that the matter is being attended to.
Kind regards
Complaint Resolution Centre
***
***
Thank you once again for posting your comments.
We refer to your previous review you posted and can confirm that the matter is being attended to.
Kind regards
Complaint Resolution Centre
***
***
LN
Lorraine N's updateReviewer Update
18 Nov 2020, 08:26It is over a month now, but you keep charging and changing EDCs without solving the query. How long does one have to wait to get a resolved response.
LN
Lorraine N's update18 Nov 2020, 08:26
Reviewer Update
It is over a month now, but you keep charging and changing EDCs without solving the query. How long does one have to wait to get a resolved response.