Standard Bank VAF - do not use them if you can avoid it

I sent Proof of payments to Pillay, Shawn S <***> in the Standard bank VAF department on the 7th of June 2022. My account is up to date but they can't get their act together to do allocations which are messing up my credit rating. I have asked them to sort this out many many times. Standard bank VAF is a laughing stock.