standard bank vaf dept

Since the 13th April 2020 I have tried to contact this dept via email, also emailed chan.leedcc but I have no response from this dept. It has been over a month already trying to get feedback regarding my account and application of which I sent all requested documents. I have even contacted the vafsbsacommunications email but still no one responds. When I phone in to Vaf dept I'm told I should send emails to depts I have listed listed already. I have never felt so helpless and not knowing what else to do regarding an account with a bank. I also have a bond account with this bank. I have been a customer at this bank for over 20 years but I'm seriously considering to move my bank account to a different bank. The service I'm provided here is terrible and its very unfortunate to have to resort to writing reviews of this sort, instead of positive ones. no one at standard bank vaf seems to care about resolving issues but once the account falls behind we get 5 calls a day! what a disgrace