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kevin M

1 reviews | Active since Apr 2015

26 Mar 2020, 12:45

Standard Bank VAF Department

Standard Vehicle Asset Finance is the worse call center in the world, you hold the line for more than 40 minutes before u get a consultant answers. This has not changed ever since I got financed by them in 2013. Whoever is leading that department must be fired he/she is failing us as customers. The most irritating and frustrating part is if you send emails to the consultants you last dealt with, they ignore you as if you are a stranger. Standard Bank VAF does not care about their customers they are worse than Corona Virus.

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Replies (3)
Standard Bank
Standard Bank's reply26 Mar 2020, 14:13
Official
Dear Kevin

Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.   We apologize for the inconvenience and undue frustration, this has caused.   We greatly appreciate your continued support  Kind regards  Complaint Resolution Centre******
Standard Bank
Standard Bank's reply04 May 2020, 16:59
Official
Dear kevin

Thank you for posting your comments. 

Emails was sent to you requesting further details, to date no response received.  Should your matter still not be resolved, please revert directly to me.

Kind regards

Clint Petersen
Complaint Resolution Centre
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Standard Bank
Standard Bank's reply11 May 2020, 12:17
Official
Dear kevin

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that this matter is being attended to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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