Standard Bank VAF BEYOND ***********

I recently app**** for vehicle finance with Standard Bank which was approved and I collected the car on 30/11/2020, my first debit order was supposed to go off my Standard Bank cheque account on 01/01/2021.Upon checking my account online over the weekend I noticed that the debit order had not gone off my account.

Earlier today I called the VAF customer care call center and spoke to a Meagan Arends who advised me that my VAF account was in areas. I was very much surprised as I had sufficient funds in my Standard Bank cheque account. It was only when she began to read back the account number that was captured on the system that I realized that an old account number that I last used in 2019 from Grobank had been captured. I am extremely disappointed with Standard Bank as when I app**** for vehicle finance I submitted Standard Bank bank statements as I am an existing client also with a home loan through Standard Bank . My VAF account is not in arears due to Standard Bank's incompetence! Who will pay for the arears charges and the interest charged on my account as the account number captured is not what I provided as per my bank statements! How was this application even assessed and verified. I suddenly don't feel safe to bank with this bank.

As if this was not enough, I have been waiting for the Team Leader Nopinki Baartman to call me to let me know the way forward.....I AM STILL WAITING!