Standard Bank VAF

One of the worst customer experiences of my life. I opened a vehicle finance account with them. They couldn't link my finance account to internet banking due to an internal software issue (ongoing for months now). As a result, I asked them to send me statements to make payments on the account manually. I have asked for this 6 times. Since I had no internet banking option (thanks to their continued failure to resolve the VAF online banking issue) or statements I could not pay the account. I went to the branch to ask for statements befrore the debit order was due. They said it was arranged and nothing was sent. I was unable to pay my account as a result. They then handed me over to their collection agent WHO STILL CAN NOT PROVIDE ME WITH A STATEMENT TO PAY THE ACCOUNT. VAF says the account is locked and I must deal with collections, Collections says they have handed it over to the external collections agent, the external agent says they don't have access to the account. The bank manager and consultant at the branch couldn't assist me and, I wasted 4 hours at the branch this morning, and still no resolution. This is a level of incompetence usually reserved for banana republic civil servants. Well don't standard bank, you absolute clowns. This is why your competition is wiping the floor with you.