mM
mphomodingoane M

1 reviews | Active since Nov 2016

27 Nov 2023, 09:08

Standard Bank VAF Account

Kindly allow me to express my sincere gratitude to Tshepiso Manaka she turned my hello peter complaint to her compliant, My vehicle account number *** was settled on the 22/11/2023 in fulll , Phoned Standard Bank VAF on the 24th to ensure they dont debit my account to my worst nightmare that happened , She was so professional during my frustration remained calm managed to sort out the complaint 100% . She deserves the recognition for her outstanding work since Standard Bank NPS ON THIS PLATFORM IS -72 NEGATIVE , Though my refund will take 2 to 3 working days which is an inconvenience caused by the bank I need to acknowledge her outstanding work spending an hour with me on the phone. Lastly Standard Bank please close the account in TransUnion and all credit platfroms as well.

hope I dont have to call and remind you to update TransUnion.

Thank you MG Modingoane

0
Replies (3)
Standard Bank
Standard Bank's reply27 Nov 2023, 09:45
Official
Dear Mpho, 

Thank you for allowing us the opportunity to turn your experience with us into a positive one, we are so glad we could assist. 

We will ensure we share the compliment with the VAF team. 

Should you need any further assistance, we’re always here to help. 

Kindest regards, 
Standard Bank Hello Peter Team 
***
mM
mphomodingoane M's update27 Nov 2023, 09:54
Reviewer Update
I meant to say complaint to a compliment :)
Standard Bank
Standard Bank's reply27 Nov 2023, 10:35
Official
Dear Mpho

Thank you so much for the feedback.

Have a great day further.


Kindest regards, 
Standard Bank Hello Peter Team 
***