standard bank VAF

02 June 2021 I phoned standard bank to check if they have received the funds to payoff my vehicle which is financed by them. I was hijacked and my insurance approved the claim and made payments on the 24th of May and sent proof of payment to me. all I wanted to find out is that the bank had received the funds as yet so I can check with my insure if No but the lady from VAF - Lebo told me there is no way for me to get that information, I just need to wait and someone will call me when they call me. the reason I wanted to check is because no one has phoned me from standard bank yet when month end comes they will deduct instalments from my account when there's no car and insurance has settled the car. its been 7 days already after payments have been made, yet I have not received a call from anyone and when I try check myself I am told someone will call me when they call me. I was given a phone number to call when I insist I want to find out if they have received the funds or not but no one picks up every time I call the number - ***. I am avoiding to pay for NO car yet my insurance has paid It off and I have proof of payment to show for it.