LM
Lebo M

1 reviews | Active since Jan 2020

03 Oct 2023, 08:53

standard bank VAF

waking up to find that my VAF account has been debited twice in a space of 3 days. No explanation , no communication , no confirmation from myself. If this is the arrear amount outstanding from this account they did not communicate. I have not skipped a payment this year 2023, vehicle bought October 2022. how they just have the audacity to go into my account and help themselves to my funds is beyond me, my funds are not safe as anyone at anytime can go and help themselves. end of august 2023 I also paid excesss insurance amount which I was assured that they will claim back from the person who bumped my car, to date theres no word on this process and progress. in a space of 35 days standard bank has been paid over 18k for this vehicle. the monthly instalment is R6600. if we include the R6.5k to insurance excess it makes it over R24k in a space of 35 days.

0
Replies (3)
Standard Bank
Standard Bank's reply03 Oct 2023, 08:58
Official
Dear Lebo
 
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. 

We will be taking a closer a look into this matter and ensure our VAF team provides urgent update 

Please be on the look out for a call from our team. 

Kindest regards, 
Standard Bank Hello Peter Team 
*** 
LM
Lebo M's update03 Oct 2023, 09:20
Reviewer Update
Unacceptable!
If such an amount is taken from my account without consent, does it even matter that I have paid for other commitments as well? what about school fees for my kids? Inconsiderate and unacceptable! Standard bank certainly does not have best interest of the clients,atleast not mine. Makes one wonder if this would have been done if I was a different race.
Standard Bank
Standard Bank's reply03 Oct 2023, 09:28
Official
Dear Lebo

The matter is being treated as a priority and our team is ensuring that it is resolved timeously . 

We will revert with feedback as soon as possible . 

Kindest regards 
Standard Bank Hello Peter Team 
***