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nonhlanhla X
1 reviews | Active since Jun 2014
02 Dec 2021, 11:05
STANDARD BANK VAF A NIGHTMARE
STANDARD BANK VAF2 HAVE NO SENSE OF URGENCY NOR OPEN MINDED ABOUT SAFETY OF THEIR FEMALE CLIENTS, ITS BEEN 3MONTHS THEY HAVE NOT ACTION A REQUEST TO NOT SEND ME SNAIL MAIL TO MY HOUSE ADDRESS FOR SAFETY REASONS ,DUE TO ATTEMPTED HIJACK WHICH THEY WERE MADE AWARE OF. SECONDLY MOVED MY DEBIT ORDER TO A DAY LATER THAT IS FROM 25th TO 26th, PAYROLL. I CALLING THEIR CALL CENTER SINCE AUGUST! BEING ON HOLD FOR A LIFETIME , IT’s 02 DEC, NO DEBIT ORDER HAS GONE OFF MY ACCOUNT!! WHAT ON EARTH IS THIS, THEIR SERVICE IS APPALLING! THIER TECHNICAL GLITCH IS NOW MY PROBLEM!
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Replies (4)
Standard Bank's replyOfficial
02 Dec 2021, 13:04Dear Nonhlanhla X
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
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Standard Bank's reply02 Dec 2021, 13:04
Official
Dear Nonhlanhla X
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** ***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
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Standard Bank's replyOfficial
03 Dec 2021, 14:20Dear Nonhlanhla X
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today.
We appreciate your support and loyalty.
Kind regards,
Customer Resolution Centre
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***
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today.
We appreciate your support and loyalty.
Kind regards,
Customer Resolution Centre
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Standard Bank's reply03 Dec 2021, 14:20
Official
Dear Nonhlanhla X
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today.
We appreciate your support and loyalty.
Kind regards,
Customer Resolution Centre
***
***
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today.
We appreciate your support and loyalty.
Kind regards,
Customer Resolution Centre
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nonhlanhla X's updateReviewer Update
15 Dec 2021, 08:49Literally a month later! The below hasn’t been resolved!! Debit order only went off on the 9th of December, they can’t pick it up, I get harassed with calls every morning saying my vaf account is in default! Like what the hell is going on at standard bank! Their technical glitch is now my problem! I get literally harassed like I’ve ever defaulted payment in the +- 15 years I’ve banked with them! This is appalling and a pure disrespect! FNB if u see review, kindly contact me, I’m moving my loyalty and all my accounts from standard bank. I can’t be Ill treated like this!
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nonhlanhla X's update15 Dec 2021, 08:49
Reviewer Update
Literally a month later! The below hasn’t been resolved!! Debit order only went off on the 9th of December, they can’t pick it up, I get harassed with calls every morning saying my vaf account is in default! Like what the hell is going on at standard bank! Their technical glitch is now my problem! I get literally harassed like I’ve ever defaulted payment in the +- 15 years I’ve banked with them! This is appalling and a pure disrespect! FNB if u see review, kindly contact me, I’m moving my loyalty and all my accounts from standard bank. I can’t be Ill treated like this!
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nonhlanhla X's updateReviewer Update
15 Dec 2021, 08:57Negan Serisha S, was appointed to attend to this query but guess what… till this day she/he hasn’t responded to my email. This morning i spoke to Andiswa Maxoza from VAF, when she consolidates, she can see payment went off on the 9th instead of the 26th! So how is my account in default!! Can someone explain what accounting is this. They have access to my cheque account but I get harassed daily! So much for being loyal
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nonhlanhla X's update15 Dec 2021, 08:57
Reviewer Update
Negan Serisha S, was appointed to attend to this query but guess what… till this day she/he hasn’t responded to my email. This morning i spoke to Andiswa Maxoza from VAF, when she consolidates, she can see payment went off on the 9th instead of the 26th! So how is my account in default!! Can someone explain what accounting is this. They have access to my cheque account but I get harassed daily! So much for being loyal