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Megan M

1 reviews | Active since Oct 2017

10 Nov 2020, 23:14

Standard Bank VAF

I have been a loyal Standard Bank customer since i first had a back account.

So i ask them to increase my car payments. They decide to change it and take off the interest. They then made the mistake of taking off the wrong amount from my bank statement and have been harrasing me for 3 months to pay R160 extra when they made the mistake. Calling me every single day multiple times a day all hours of the day. This has been the worst experience and they refuse to correct their mistake. They are the ones who do the debit orders and made the mistake but they refuse to correct it saying i must correct it myself or i will be blacklisted. I dont know how they still operate.

You pay sooo much for their services and this is how poor their services is. I would not recommend VAF to anyone. They have the worst service.

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Replies (2)
Standard Bank
Standard Bank's reply11 Nov 2020, 04:52
Official
Dear Megan Murtz 
 
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
********** 
********** (fax)
*********** 
Standard Bank
Standard Bank's reply12 Nov 2020, 16:29
Official
Good day Megan,

Thank you for posting your comments. 

Please be advised that an email was sent to you requesting further details. 

Awaiting your response.

Kind regards, 
Complaint Resolution Centre