Standard bank VAF

On Dec 12th 2021, I made a lump sum of R10000 towards my VAF account and requested that my term to reduced, instead the reduced my installment which I refused and paid my usual installment , Jan 11th 2022 I did not get my monthly invoice statement I then call standard bank to ask about my request and the statement, on the 13th of Jan 2022 that is when I received an email with an attached document that my term has been reduced. 11 February 2022 I received my statement guess what my term is not reduced, I called standard bank to inquire and I was told that there no where it state that my term has been reduced but the lump sum paid shows which was escalated. March 11th 2022 received my monthly statement and guess what term still not reduced, mhmmm I again called standard bank VAF, I was told on their side it shows that my term is reduced and I asked why then on the statement it says otherwise, again the matter was escalated. March 25th 2022 monthly debit order was not deducted, 31 March 2022 I called standard bank to ask why there was no debit and I was told perhaps I took a payment holiday that I don't know about and that my account is R84 in arrears.

I'm very disappointed in standard bank and do not which to get any financial assistance from them in future.

This is frustrating and exhausting to be treated like this.