RP
Rylin P
1 reviews | Active since Jun 2018
23 May 2022, 14:40
Standard Bank VAF
Poor service from Standard Bank VAF team. I've made an EFT payment towards my vehicle finance on the 28 March 2022, I had been told it would take 15 days to reflect. Today being the 23 May 2022 the payment does not reflect on my statement nor can the contact centre help trace my payment. I've sent my proof of payment to 2 individuals that are unable to verify that payment was made, even having verified the account number and reference number. This will be my last dealing with any kind of financial services from Standard Bank. I've dealt with MFC for 9 years with absolutely no hassles. Please be warned Standard Bank VAF has no sense of customer service.
Helpful (0)
Replies (6)0
Replies (6)
Standard Bank's replyOfficial
24 May 2022, 12:58Good day Rylin Pillay
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kind regards
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kind regards
Standard Bank's reply24 May 2022, 12:58
Official
Good day Rylin Pillay
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kind regards
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kind regards
RP
Rylin P's updateReviewer Update
14 Jun 2022, 10:10Please may I have someone contact me regarding additional services charges added to my VAF account.
RP
Rylin P's update14 Jun 2022, 10:10
Reviewer Update
Please may I have someone contact me regarding additional services charges added to my VAF account.
Standard Bank's replyOfficial
14 Jun 2022, 15:17Dear Rylin Pillay,
We have referred the matter to the relevant team so that we can ensure a speedy resolution.
We have referred the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply14 Jun 2022, 15:17
Official
Dear Rylin Pillay,
We have referred the matter to the relevant team so that we can ensure a speedy resolution.
We have referred the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
RP
Rylin P's updateReviewer Update
26 Sept 2022, 14:20I again have an issue with Standard Bank VAF. A payment made via eft doesn't reflect on my statement nor can any one from the contact center seem to help me. This is really unprofessional from Standard Bank I will strongly advise against Standard Bank VAF. Standar Bank VAF team Please get someone to contact me.
RP
Rylin P's update26 Sept 2022, 14:20
Reviewer Update
I again have an issue with Standard Bank VAF. A payment made via eft doesn't reflect on my statement nor can any one from the contact center seem to help me. This is really unprofessional from Standard Bank I will strongly advise against Standard Bank VAF. Standar Bank VAF team Please get someone to contact me.
Standard Bank's replyOfficial
26 Sept 2022, 14:43Dear Rylin Pillay
We will get one of our consultants to get in touch with you.
Regards
We will get one of our consultants to get in touch with you.
Regards
Standard Bank Hello Peter Team
Standard Bank's reply26 Sept 2022, 14:43
Official
Dear Rylin Pillay
We will get one of our consultants to get in touch with you.
Regards
We will get one of our consultants to get in touch with you.
Regards
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
28 Sept 2022, 13:23Hi Rylin
Thank you for the details. we will get our team to contact you.
Kindest regards,
Thank you for the details. we will get our team to contact you.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply28 Sept 2022, 13:23
Official
Hi Rylin
Thank you for the details. we will get our team to contact you.
Kindest regards,
Thank you for the details. we will get our team to contact you.
Kindest regards,
Standard Bank Hello Peter Team