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Marcolene P
1 reviews | Active since Aug 2015
22 Oct 2018, 06:53
Standard Bank Vaal Mall, South Africa is PATHETIC
My dad closed his account with them on the 7th of December 2017, or let say according to him as they snippered the card Infront of us. Standard Bank never closed the account and now the lawyers are calling us for outstanding fees to be paid as bank charges are due. We refused to pay and the charges and now we are being forced with lawyers. Why should we pay when Standard Bank is in the wrong and the consultant didn't do her work! I shall never bank with Std Bank pathetic and ***********!
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Replies (2)
Standard Bank's replyOfficial
22 Oct 2018, 13:11Dear Marcolene
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply22 Oct 2018, 13:11
Official
Dear Marcolene
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
***
*** (fax)
***
MP
Marcolene P's updateReviewer Update
24 Oct 2018, 11:07Thank you Nkululeko for you prompt response and comitment to resolve this issue!
You are such a superstar!!
MP
Marcolene P's update24 Oct 2018, 11:07
Reviewer Update
Thank you Nkululeko for you prompt response and comitment to resolve this issue!
You are such a superstar!!