STANDARD BANK - UTTERLY USELESS STAFF

Dear Standard Bank

Why is the advice provided by your Call Centre so utterly useless and incorrect?? Your staff are lacking training!

I act as power of attorney over my father’s matters.

Recently his residence was sold and transferred in April 2025. There is a stop order in place for the rates due to the municipality which needs to be cancelled.

Your call centre advised they cannot assist and that I must take the power of attorney to a branch to cancel the stop order. I made time to visit the King Williams Town branch today, 30 June 2025 and was advised that they cannot assist with a power of attorney and that I need to get a letter of Curatorship from the courts. ALL THIS TO CANCEL A STOP ORDER OF LESS THAN R300.

So which is correct? Power of attorney or Letter of curatorship?

My father is bedridden and also suffers from dementia so is unable to attend to this (and other matters) which is why I hold power of attorney. Interestingly this same power of attorney was deemed sufficient by the Deeds office to effect transfer of his property, but is not good enough for Standard Bank to cancel a stop order of less than R300. You do realise that this is costing your customer of over 60 years unnecessary money as it is near on impossible to get a refund from the municipality and STANDARD BANK MAKE IT IMPOSSIBLE TO CANCEL A STOP ORDER.

Also it is not possible to cancel the stop order via online banking as I tried this option first and then today the branch in King Williams Town confirmed this.

Please get in touch with me as if this is not resolved by 10 July I will move his affairs to another bank.