Standard Bank utterly useless!!
About a year ago I suddenly stopped getting OTP via email. Reported this and after a number of failed attempts was told to use SMS rather until someone could rectify the issue via the back office. To date I have no idea if this issue has been resolved or not.
More recently, 2 weeks ago I was unable to do an inter account transfer from my Access bond to my credit card. Contacted Standard Bank and was told I needed to verify my marital status, this on a 11 year old bond. Mailed a letter to Sabelo as requested and was then told the bank required a copy of my marriage certificate and marriage contract which I duly mailed to Sabelo. After a week of zero feedback I contacted and mailed the Home Loans department the requested documentation. To date the account remains inaccessible!
What the hell gives?
Please advise!!
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:
- Email: ***
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Thoko Kubheka
Complaint Resolution Centre
***
*** (fax)
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:
- Email: ***
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Thoko Kubheka
Complaint Resolution Centre
***
*** (fax)
***
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
***
***
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
***
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