DH
David H

1 reviews | Active since Feb 2023

05 Aug 2024, 08:28

Standard Bank using the same account number for different peoples accounts

Standard Bank is using the same account number for different peoples accounts, local and international. This resulted in me losing a large sum of money and after having gone to the bank 5 times, tried a reverse transaction the result I was told is that its my fault. This needs to be escalated and legal action taken because a bank cannot be using the same account numbers like this!

0
Replies (3)
Standard Bank
Standard Bank's reply05 Aug 2024, 08:41
Official
Good Morning David.

Thank you for bringing this issue to our attention. 

As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 
We sincerely apologise for any inconvenience or unwarranted frustration this has given you. 

Kindest regards
Standard Bank Hello Peter Team 
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DH
David H's update05 Aug 2024, 09:02
Reviewer Update
Please let me know how this issue will be taken care of so that I do not now have to go to the ombudsman?
Standard Bank
Standard Bank's reply05 Aug 2024, 09:36
Official
Good day David.

The matter is being treated as a priority and our team is ensuring that it is resolved timeously . 

We will revert with feedback as soon as possible . 

We appreciate your patience.  

Kindest regards 
Standard Bank Hello Peter Team 
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