AS
ANDRE S

1 reviews | Active since Mar 2009

06 May 2016, 08:07

Standard Bank using low class tactics.Be aware of Standard Bank.

The public must be aware of the low class tactics that Standard Bank are using against their customers. I’m a customer for +-15 years.I got a small overdraft from Standard Bank on my cheque account. All of a sudden i ‘m getting harrassed by a certain SBM Attorney for paying my overdraft that is not even half in the overdraft amount.Threats to pay full amount immediately or i will be blacklisted. Somebody in Standard bank give out customers personal info to a 3rd party. When queried this at our Standard Newton Park branch they could’nt give me any explanation or record WHY this is happening.They would investigate and gave me a query no. It’s now 1 month later and i m still waiting response from Standard bank but still being harrassed by this SBM every week. Be carefull of doing business with Standard bank.

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Replies (5)
AS
ANDRE S's update06 May 2016, 08:10
Reviewer Update
BAD BAD EXPERIENCE WITH STANDARD BANK USING LOW CLASS TACTICS.
Standard Bank
Standard Bank's reply09 May 2016, 06:51
Official

Thank you for your posting and allowing us an opportunity to investigate your complaint.

 

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

 

Kind regards

 

Complaint Resolution Centre

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AS
ANDRE S's update09 May 2016, 08:23
Reviewer Update
Complaint Resolution Centre. This same response i got per email after several queries on 12/04/2016. Ref no received that i'm not going to give out on this public page.Up to today 09/05/2016 NOOOOOO feedback.So i think the best is to take my business to another bank with more customer relations than Standard Bank.But that you don't care about because we just another number and public person.
Standard Bank
Standard Bank's reply11 May 2016, 08:32
Official

Hi Andre

I refer to the e-mail correspondence and confirm that the matter has been addressed, should you have any further concerns please contact us.

Thanks,

Nkululeko Sithole

Complaint Resolution Centre

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AS
ANDRE S's update11 May 2016, 10:35
Reviewer Update
This matter is STILL not resolved.I think Sithole must 1st do his homework properly before answering.This case was taken on by Newton Park branch,Port Elizabeth on Monday as the matter was still not resolved.Still NO email respond since 12/04/2016.