Standard bank uses red tape to get maximum service fee for as long as possible.

I have a current account with Standard Bank which I only use for 2 debit orders. I have zero overdrafts or personal/home loans with the bank.

A while ago they upgraded my account without my permission from an Achiever account to an Elite account at a higher monthly service fee. When I noticed this ******* behavior I asked then to downgrade the account to an Access account. Just change the account style and pricing, which is not that difficult.

They refuse. They cannot do it without me coming into the bank and signing their forms. Funny how I never had to go to the bank and sign anything when they upgraded my account to an Elite account.

I want to escalate the matter and have asked them for the contact details of the Bankombudsman 4 times already. They also refuse to provide it to me.