1 reviews | Active since Mar 2010
Standard Bank user authentication system does not work!
I called Standard Bank card division last week to open up my credit card for international purchases as I was travelling abroad. They have implemented a new verification system with I can only assume was approved by an idiot (most likely the card division CIO). The voice says there are new questions containing external data. I answered all the questions correctly. The answers to their external data questions is definitely, and they refuse to acknowledge this. WAKE UP Standard bank. Your authentication and verification system does not work. Please change it or people will start changing banks.
Dear Avi
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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*** (fax)
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Dear Avi
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Dear Avi
Thank you once again for posting your comments.
I refer to our email correspondence with each other and you are more than welcome to get back to me when you can.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Dear Avi
Thank you once again for posting your comments.
I refer to our email correspondence with each other and you are more than welcome to get back to me when you can.
Kind regards
Clint Petersen
Complaint Resolution Centre
***