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Desiree M

1 reviews | Active since May 2020

08 May 2020, 14:54

Standard bank useless service

Im absolutely disgusted with Standard bank, their incompetence is unmeasured, i wouldn't advise anyone to do business with them, as in my case and confirmed telephonically, "we handed you over by mistake", and the only thing they say is sorry, only to be bombarded with more calls and messages saying your account is in arrears WHICH is not the case, and who gets affected by this me, my credit profile. Im livid thought we're fighting COVID-19 but no we're fighting incompetence within Standard Bank

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Replies (4)
Standard Bank
Standard Bank's reply08 May 2020, 16:36
Official
Dear Desiree Murray

Thank you for posting your comment. 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support  

Kind regards 

Complaint Resolution Centre
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DM
Desiree M's update08 May 2020, 16:51
Reviewer Update
If you know how many times i was told or heard the above, i wouldn't be where i am at the moment as last option. Don't give me a copy and paste reply to shut me up i need actual action
Standard Bank
Standard Bank's reply13 May 2020, 14:50
Official
Dear Desiree

Thank you for posting your comments. 

An email was sent to you requesting further details. 

Awaiting your response 

Kind regards 

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply31 Jul 2020, 11:19
Official
Dear Desiree

Matter is resolved.

Kind regards 

Complaint Resolution Centre
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