Standard bank useless service

Been a while now that I have not been happy with Standard bank. But after today. I do not want anything to do with Standard bank anymore. I want to close my Credit card account. Went to the bank, person who helped me was good. Took me to a desk and called the bank where I was handed the phone to talk to the person on the other side of the phone call. All went smoothly until I was transferred to another extension after verifying my details are correct and my credit card balance is R0.00. I waited for 20 minutes on the line without anyone answering the transfer. Wasted my time with no result. The person who helped me was so busy whelping other people. So I got up and left. Standard bank has become garbage and useless. Do not help clients as they should because the bank has limited staff at the branches. I will be closing all my accounts at Standard bank and rather use another bank I feel comfortable with. I will not advise people to use Standard bank. See what greed gets you and not paying attention to what your clients need. It is called Standard useless bank.