1 reviews | Active since Oct 2016

10 May 2023, 20:17

Standard Bank useless once again

I have 2 months remaining on my bond and a balance of about R900 owing on the bond.

I have phoned Standard Bank Home loan devision twice to ask to keep bond open for another 2 years as we wanted to install solar... 1st time they never got back to me

Last week I phoned in again and now I received a list of requirements from you which is absolutely RIDICULOUS, it is like applying for a new bond!!!!!!!

With Absa it took 1 phone call, they asked the term and emailed a letter for a signature and bond carried on like before.

Standard Bank just once again proofed that it is not a Bank to rely on, so I guess settle the bond then, and give me my title deeds.

One thing is for sure If I dont have a bond with Standard Bank I dont see why I should have any other accounts, so next step will be to settle my credit card ASAP and the CLOSE ALL ACCOUNTS and walk away.

When I showed the list of requirementsf from Standard Bank to a bond originator this afternoon he just laughed and said he will get me a loan with far less hassles that what you expect.

So I guess its the end of the road for me and Standard Bank after nearly 40 years.

Shows you how clueless your bankers are, my house is worth about R1 ‪500 000‬ and the bond that I asked to keep open is only R265 000 so guess the risk is TOO MUCH, The value is 5 times the bond but you as bank to stupid to realise that.

THANK YOU for showing your true colours after all the years

Mike Pio ‪***,

0
Replies (1)
Standard Bank
Standard Bank's reply11 May 2023, 07:39
Official
Hi Mike

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. 

Our team will be in touch. 

Kindest regards, Standard Bank Hello Peter Team ***