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Andri L

1 reviews | Active since Nov 2012

13 Aug 2019, 08:57

Standard Bank USELESS in assisting clients sitting in other countries.

So I have left the country. Before leaving, I opened a Standard Bank Account to do my business with in SA. I have had issues since DAY 1. I am sitting in NZ, Standard Bank is sitting with my money. My internet banking and mobile banking is not working. I have been reporting this since 14 July with NO HELP. Via e-mail, phone and messenger. I have spent well over R1000 on calls just to be told I cannot be assisted. I will not recommend Standard Bank to ANYONE who will need to rely on telephonic assistance. This is ridiculous! And calling on the SA mobile number will not help, as I am OUT OF THE COUNTRY. Something I updated in the branch!

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Replies (1)
Standard Bank
Standard Bank's reply14 Aug 2019, 08:27
Official
Dear Adri L
  
Thank you for posting a comment.
   
One of our consultants will be in contact with you as soon as possible.
   
Regards,
Complaint Resolution Centre