Standard Bank - Useless ***** Department

I have a ***** case that I would like feedback about... it has been over a week now and no one has contacted me regarding the case. I tried contacted the ***** department for two consecutive days and after waiting over 40 minutes each time on the phone no one answers. This is highly frustrating especially since a large amount of money has left my account and i need feedback. I was promised that someone would call me by the end of this week and nothing yet!!!! I should just move my cheque account together with my two home loans to a bank who offers more competent service to their clients!