Standard Bank useless email accounts

I tried communicating with standard bank and its staff via email. They send me a credit card statement and I reply to that email account to the info email account and the complaint resolution email account. No one can help me with covid-19 support or questions I had for relief. Its been 3 months and not one staff member on any of those departments could reply to me or help me in any way shape or form. I would advise anyone to stay away from unprofessional, *********** useless staff members that don't give a s... t about their customers. Disappointed is not the word i would use here, and its not like they are not working or unavailable. I answer their security questions and then that person I was emailing to is gone. Never replies again. So how am I suppose to recommend thus type of behavior towards customers.