Standard Bank USELESS !!!!!!!

I have never in my life dealt with a more useless unhelpfull bank before in my life. Standard Bank is useless. I have app**** for a credit card more then a week ago i was told same day to sent payslips i.d copy and bank statements to a specific email address. Its now moee then a week later and not a single feed back from any email correspondance or phone call. I have written even to the complaints department but no reply either i have called for the 10th time again this morning and then suddenly none of my information was on the system. A consultant said he will call be at 12.00 to give feed back its now 14h00 and no call. This is unacceptable. Freaking useless. Staff needs better training or close down this useless Bank