LC
Leandri C
1 reviews | Active since Oct 2019
29 Oct 2019, 11:36
STANDARD BANK USELESS
Yet again if i could give you a 0 I would. 2 years to get a Hospital claim sorted !!! Unfortunately your word means nothing yet again. Received a email stating that if i see fit i can escalate to management. 3 numbers that doesn't work. again client care center and left me sitting on a phone for 16:45 min and still nothing , Just rings. so i ask you AGAIN where is the service, speedy when taking your money but after care is DISGUSTING !!!!!!!! I took photos of the phone calls and recorded it as it rang and rang and rang while waiting to the client " Care " to put me through to management. and still no reply .... no call .... no email.... getting sick of this.
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Replies (1)Standard Bank's replyOfficial
29 Oct 2019, 14:38Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply29 Oct 2019, 14:38
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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