Standard Bank useless Bank

Once again I find myself in the middle of a situation with Standard Bank which they fail to resolve.

I have discovered that I have discrepancies on my credit report directly related to standard bank payments which has not been updated since Jan 2020. I notified the credit bureau to fix the discrepancies as well as provided supporting documents as back up to ensure a speedy resolution. However the Experian responded by saying it it is the credit provider's responsibility to ensure that the information is loaded properly onto their system and that I should contact Standard Bank to resolve this matter. So this is what I did on the 8th of December 2021 I notified Standard bank of the incorrect information on my report and that they need to update the payments as this is now impacting my credit score. I had to continuously email them with request for feedback as I received no response for days. Only when I threatened to report them to the OMBUDSMAN and Helopeter did they ask for time to fix the situation with the credit Bureau and that they will need all the supporting documents to ensure that the information is correct and to validate my claims of omitted payments not reflecting on my report.

I emailed a recon of the payments a long with the statements showing the payments debited from my account as these were all debit orders so no actual PoP were available along with reference to the Standard Bank Account showing the credit on their side with the payment in that account. Everything they needed to fix my account and report with the credit bureau.

Well today deeply disappointed once again with the lazy and shody approach from standard bank all that work I put in to help I received an email to say they are unable to assist me and that I should revert my complaint to the Credit Bureau.

Standard Bank I have only one thing to say to you is that you are a bunch of lazy people, heartless and have no service delivery ethics.

I want this matter resolved as I have provided you with all the information you require to fix my report.

It is you who is responsible and meant to be accountable for what shows on a client's report not the credit bureaus.

I have never in all my life had such poor service from a bank who claims to put their clients needs first.

Unhappy and disgruntled client., bunch of lazy staff.