1 reviews | Active since Mar 2024
Standard Bank- useless and unhelpful
Yesterday around 10h50 I went to Karaglen to make a cash deposit, I realised I made payment to a wrong account belonging to a Standard Bank Private client. I went to the branch to have this corrected but to my horror I was told there’s nothing they can do since the money was deposited to their client. They tried calling this person however they client did not answer. My question is since they can see that this was a mistake why can’t they correct this as I have the deposit slip in hand and this is their own client? Does this mean that money deposited into a Standard Bank in error automatically belongs to that account holder? Is this not considered theft? Why do they still call themselves a bank anyway?. I also tried to reach out to their complaints department, Robyn Moonsamy responded but she was not helpful. I wouldn’t recommend anyone to use this bank.
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
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Our team is still busy reviewing this matter.
We will reach out to you with further feedback.
Please be on the look out for our communication.
Kindest regards,
Standard Bank Hello Peter Team
***
Our team is still busy reviewing this matter.
We will reach out to you with further feedback.
Please be on the look out for our communication.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for taking the time to take our call, we truly regret that we have not been able to provide a positive outcome on this matter.
Should you require further assistance, we're always here to help.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for taking the time to take our call, we truly regret that we have not been able to provide a positive outcome on this matter.
Should you require further assistance, we're always here to help.
Kindest regards,
Standard Bank Hello Peter Team
***