1 reviews | Active since Aug 2014
Standard Bank = useless!!!
Writing this bad review is a combination of separate occasions of bad service received from Standard Bank.
1) Standard Bank phoned me change my account to a golden cheque account. I went to the Rietfontein Branch in Jakaranda Centre to collect my Card, but they coul not get it activated and said they would phone me on the monday as it is difficult to sort it out on a Saturday. I have the golden card( not activated ) and received no phone call - this is more than a year ago. Seriously you can't even open an account!!!!!
2) Standard Bank phoned me to up my limit on my credit card, only to ask me for 3 months pay slips as they see my income is irregular. The best part it's never irregular into the negative but deposits of extra money from things like selling my old car. Whats even more bizarre is that my Credit card and account where my Salary gets deposited into is linked under the same profile, so they know my exact salary for more than 8 years that i have banked with them.
3) I loaded a stop order for ******* Debit orders that go of from a company called Reddata. Standard Bank said they could do nothing if the debit order date changes, and that the automatic system will not pick it up to stop it. Why on earth would you use a system that is so limited, you should think they would have technology to load the stop order from the 25th to the 5th of the new month. But there is a catch, Standard bank won't move to such a system because when they loaded a manual reversal of the debit order they charged me R55. The ******* debit order is only R89, but Standard Bank decided they deserve more than half of this amount for their uselessness. Why protect your customer if you can get a piece of the ****
STOP PHONING ME TO SELL ME LIFE INSURANCE AND OTHER DUMB **** - YOU ARE A BAN****!! PLEASE FOCUS ON GETTING THAT RIGHT FIRST!!!!!
After 8 years I think It's time for me to move on, as I'm really tired of their incompetence.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:
- Email: ***
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Niyaaz Jardine
Complaint Resolution Centre
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*** (fax)
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:
- Email: ***
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Niyaaz Jardine
Complaint Resolution Centre
***
*** (fax)
***
Dear Talitha
Thank you for posting your comments.
Emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Dear Talitha
Thank you for posting your comments.
Emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
