Standard Bank USELESS

I app**** for a term loan telephonically last week thursday and I was told that everything is fine and that they would process it. On wednesday when followed up I was told that they're closed and can only help me on Thurday (Today). Thursday when I called in the morning again I was told that the reason it hasn't paid out is because I have to go to the bank for finger prints. No body told me that. Why do I have to call for that information. Then at 14:30 standard bank sends me an sms telling me that the application will expire today. Why am I only being told at 2:30 when banks close at 3: 30.

Would not recommend standard bank as this is the third time that I have to file a complaint on hello peter.