Standard Bank upgraded my card and closed my current card without my consent, leaving me with a useless card.

Standard Bank upgraded my card without my consent and closed my current card. Now I'm in a situation where I can't swipe, withdraw or do any online transactions. They have rendered my card useless and now I have a useless card with me and not one of them said anything to me. I've spoken to multiple Standard Bank consultants telling them I am not interested in the upgrade but they still went ahead with it. I even went to the branch to have this sorted out as they had given me a credit card which I never asked for, for some reason it did not stick in their heads that I don't want the upgrade. To rub salt to the wound, they double debited the monthly service fee on my account just 2 days ago.

If this kind of treatment and poor service continues, I guarantee you will have 1 less customer. There are many other banks that can and will give me the service I deserve and not force products/services on me that I have refused countless times.