STANDARD BANK UPGRADE MY ELITE CHEQUE ACCOUNT TO PRESTIGE ACCOUNT WITHOUT MY PERMISSION OR APPROVAL

Few months ago, Standard Bank called and informed me that they have changed my account from Elite Cheque account to Prestige for free and there would be no cost or premium paid by me for the period of three months or so. But i made it clear to the caller that I was not interested and will never be interested in being upgraded to Prestige.

Then I asked the caller what would happen after three months, and the answer was that Standard Bank would come back to check if am interested to continue or not. Since then no one from Standard Bank came back to me as promised.

I have since discovered with dismay that Standard Bank is deducting R220 for Prestige instead of the cost for Elite Cheque account without my permission or approval.

As a result, i called Standard Bank on 31 October 2022 and was referred to Standard Bank APP and asked to send a message to a person called Keokeditswe, of which i did. But so far this person never bothered calling me or trying to address my issues.

Please Standard Bank must downgrade my account from Prestige account back to Elite Cheque account and refund ALL premiums Standard Bank debited my account as I never gave permission to Standard bank to upgrade my account.

Standard Bank is more than welcome to call me or listen to the voice recordings