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Lindo L
1 reviews | Active since Sept 2023
03 Mar 2025, 11:28
Standard Bank Untruthful Missed payments
I have a term loan account with Standard Bank which I have been paying without any fail. for the past two months they have not been capturing my payments resulting in my account showing arrears on m credit report. I have also been in contact with the collection department asking them to resolve this matter because thy have now handed the account to attorneys. An account that is up to date. I do not understand why your own internal issues have to be an issue for me, I am really dissatisfied with your service Standard Bank, please resolve the above mentioned issue as soon as possible. This is affecting my credit report badly.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
03 Mar 2025, 11:55Dear Lindo,
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply03 Mar 2025, 11:55
Official
Dear Lindo,
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
07 Mar 2025, 15:37Dear Lindo,
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply07 Mar 2025, 15:37
Official
Dear Lindo,
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
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Lindo L's updateReviewer Update
03 Apr 2025, 15:13This matter has not yet been attended to as my credit report still shows 2 outstanding payments, I am very disappointed with you Standard Bank and will definitely be changing to a different bank soon. It has been approximately 4 months doing this back and forth with you which hasn't helped at all. This is a technical error on your side and it is costing me so please fix it!
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Lindo L's update03 Apr 2025, 15:13
Reviewer Update
This matter has not yet been attended to as my credit report still shows 2 outstanding payments, I am very disappointed with you Standard Bank and will definitely be changing to a different bank soon. It has been approximately 4 months doing this back and forth with you which hasn't helped at all. This is a technical error on your side and it is costing me so please fix it!