standard bank unsympathetic and unhelpful, but at least finally some acknowledgement

Last month i wrote a stinking review on the way Standard Bank dealt with (or rather did not deal with) my wifes **** case. They finally got back to me and surprise surprise due to the fact my wife gave out an OTP under the impression that Covid 19 did not allow access to going into a bank to query,they not willing to budge even on the smallest things like revoking debit order return fees, interest charged on ******* overseas credit card ***** or ensuring my credit status not damaged but they do wish to keep my business and renew our good relationship, honestly if it was not such a nuisance i would move my accounts to my alternate bank as the fact that i had to even resort to hellopeter to get any assistance says it all BUT credit where credit is due, Mr C. Petersen from the ***** review section (even though the outcome was not in our favour) had the decency to keep me informed of the progress and also the Blue Route Tokai card collection agents were most helpful