Standard Bank – Unsatisfied Client and ex-employee

Standard Bank Mall at Reds in Centurion – Your services is very poor. My father that is an ex-employee of Standard Bank and is 80 years old now have been trying now for 2 years to get this corrected on his statement. Every time he needs to drive to the bank each month to go and beg you to correct this. Then you make a little note and state that this has been fixed. Next month the same thing, this has been carrying on now for two years. Enough is enough now, you are forcing a pensioner of 80 years old to drive and come and sit at the bank in this Covid state to come and ask to please fix an error on his account that you should get right after 2 years. You should be ashamed of yourselves. He was an ex-employee, I can only imagine how you must be treating normal customers then? Wow people of Standard Bank Mall at Reds what is so difficult on making sure that you flag him on your system as en ex-employee at only deduct staff rates off his account? The Manager of that branch is also never available to speak to –not in the week and not on a Saturday. You are supposed to deduct R11.50 off his account You deduct R57-50 and the other one is you suppose to deduct R9-80 and you deduct R49. I am sick and tired of people delivering a bad service and *********** people that is working in positions that they do not have a clue what they doing. You can respond to this post I will provide Standard Bank with my father’s contact details I suppose you do not have his phone number on your system either