Standard Bank Unproffesional and Incomptent Staff

My standard bank ,RCP loan account which was in arrears, was paid up on 03 June 2019, and the paid up letter has been forwarded to me by a consultant by the name of Boitumelo Manake on 04 June 2019. My understanding is that it is the responsibility of the credit provider, to forward such listed accounts , for the removal at all 4 Bureaus within 60 days). On 22nd July 2019 I had contacted TransUnion much to my disappointment, to find that standard bank had not submitted any such request to them. The same day I had emailed Boitumelo once again to find out what was going on, only to have him forward me an email with some kind of internal screen shot, showing that an 'Adverse Listing' had been logged, and this was only done on 22nd July. On 29th July, I had called transunion again, only to discover that no attempt had been made by standard bank to have my account removed. After this, I sent a strongly worded email to Boitumelo, who then on 02 August forwarded my query onto a few other colleagues to request the closure of this account. On 25th September 2019, I had tried to escalate the issue to someone called Charlene McKenzie, who just forwarded my email onto Lerato Hopton, who did not respond. I thereafter called Boitumelo who referred me to Bronwynne Lekay who he advised was the team leader and would be able to resolve/assist me with the closure of my account with the 4 Bureaus. On finally getting through to Bronwynne, she had advised that she was not responsible for this and could not assist me, and did not know who was responsible for the negligence. The same day, I received an email from Louisa Rayners who had sent me confirmation via email, of that sent to the bureaus. To date (14th October 2019), my account is STILL listed with TransUnion, and they have confirmed that they have received no such instruction for removal of this account.