Standard bank unprofessional rogues!

I had opened a current account June 2020 and due to covid never used the account because i was out of work. I recently app**** for the social grant and used the very same account,standard bank deducted R900 in back dated bank charges and left me with R89. I went to the standard bank branch in stanger @ the kwadukuza mall to close the account but i was advised by saheel that i could down grade the account and keep the same account number .i downgraded to a "mymo account and was told the fees are R4.95 as at today im in a minus amount of R52 .for excess over draft which i don't even qualify for , all of which ia once again going to be deducted from my kids social grant. The consultant was lazy and treated me infairly because i was only collecting a social grant,when i inquired about adding my new born to the funeral plan i previously took out but never had work so it lapsed ,the consultant causally TOLD me tha i can sort that out another time. Horrible service and a bunch of rogues! Once again you guys will take the little im receiving whilst saying I'll only pay R4.95 . Standard bank went on to send me another current card with the same account number while telling me its a mymo account.