STANDARD BANK - UNHELPFUL

I had an account /investment account at Standard Bank. The account was not used for about 6 months. when I wanted to withdraw funds from the account 2 weeks ago, I was informed that due to the fact that the account was not used for 6 months, the account was closed / made inactive. I now have to sign documents to re-activate the account. they also request me now to Fica/Rica the account. I was never informed either by sms or any way that the account was going to be closed /made inactive. I requested the mentioned forms 2 weeks ago, and are still awaiting ANY correspondence from Standard Bank.